Google Ads Certified

Digital Marketing Expert

5+ Years of Experience in Customer Success & Google Ads Strategy

Helping businesses grow through data-driven digital marketing strategies, expert Google Ads management, and exceptional customer success solutions.

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5+ Years Experience
1000+ Clients Served
3 Languages
Nikhil Malik - Digital Marketing Expert
ROI Focused
Client Success
About Me

Passionate About Digital Growth

Combining customer success expertise with cutting-edge digital marketing strategies

Transforming Businesses Through Digital Excellence

With over 5 years of experience in customer service and digital marketing, I specialize in helping businesses achieve their growth objectives through strategic Google Ads campaigns and exceptional client relationship management.

My journey began at Teleperformance, where I honed my skills in customer success and account management for major telecom clients. Today, I leverage that expertise at WNS Global as a Google Ads strategist, helping businesses across the USA and Canada optimize their digital presence and maximize ROI.

Results-Driven Approach
24/7 Support Mindset
Innovative Solutions
Long-term Partnerships

Core Competencies

Google Ads Management 95%
Customer Success 98%
Conversion Tracking 92%
Campaign Optimization 90%
Team Leadership 88%
Services

What I Offer

Comprehensive digital marketing solutions tailored to your business needs

Google Ads Management

Expert setup, optimization, and management of Google Ads campaigns to maximize your ROI and drive qualified traffic to your business.

  • Campaign Strategy & Setup
  • Keyword Research & Optimization
  • Ad Copy Creation
  • Budget Management
Popular

Conversion Tracking

End-to-end implementation of conversion tracking systems to accurately measure campaign performance and business impact.

  • Google Analytics Setup
  • Conversion Pixel Installation
  • Attribution Modeling
  • Performance Reporting

Customer Success

Strategic account management and customer retention programs to ensure long-term client satisfaction and loyalty.

  • Account Management
  • Churn Prevention
  • Client Training
  • Performance Reviews

Performance Audits

Comprehensive analysis of your digital marketing efforts with actionable recommendations for improvement.

  • Campaign Analysis
  • Competitor Research
  • ROI Assessment
  • Growth Strategy

Training & Consulting

Personalized training sessions and consulting to help your team master Google Ads and digital marketing best practices.

  • Team Workshops
  • One-on-One Coaching
  • Best Practices Guide
  • Ongoing Support

Website Optimization

Strategic website improvements to enhance user experience and increase conversion rates from your digital campaigns.

  • Landing Page Design
  • UX Improvements
  • Speed Optimization
  • Mobile Responsiveness
Experience

Professional Journey

5+ years of progressive experience in customer success and digital marketing

Jan 2025 - Present

Google Ads Strategist

WNS Global

Serving as a dedicated Google Ads strategist providing high-level operational support for clients across the USA and Canada. Conducting deep-dive performance audits to help businesses overcome stagnation in sales and lead generation.

  • Conduct performance audits for international clients
  • Provide real-time technical assistance for campaign optimization
  • Implement end-to-end conversion tracking systems
  • Translate complex data into actionable business insights
Feb 2021 - Dec 2024

Senior Customer Care Executive

Teleperformance

Served as primary point of contact for US customers regarding Wi-Fi and TV service plans. Led customer support and account management functions with focus on retention and satisfaction.

  • Provided expert service consultations for telecom clients
  • Implemented proactive churn management strategies
  • Managed account modifications and service upgrades
  • Resolved complex technical issues and asset management
2021 - 2023

Bachelor of Arts

Delhi University

Completed undergraduate degree while building professional experience in customer service and digital marketing.

Certifications

Professional Credentials

Industry-recognized certifications demonstrating expertise in digital marketing

Google Ads Certification

Professional certification demonstrating expertise in Google Ads campaign creation, management, and optimization.

Search Ads Display Ads Video Ads

Google Analytics

Certified in web analytics, conversion tracking, and data-driven decision making for digital marketing campaigns.

Data Analysis Reporting Insights

AI-Powered Google Ads

Advanced certification in leveraging AI and machine learning for automated campaign optimization and performance.

Smart Bidding Automation Performance Max

Salesforce Proficiency

Expert-level proficiency in Salesforce CRM for customer relationship management and sales optimization.

CRM Management Sales Pipeline Reporting

Languages

English Professional
Hindi Native
Spanish Conversational
Contact

Let's Work Together

Ready to take your digital marketing to the next level? Get in touch today.

Email

Nikhilmalikjaat662@gmail.com

Phone

+91 8076800438

Location

C-249 Adarsh Nagar, Delhi 110033